Customer Care

Help Center

As we are Sri Lankan company, we know everything what we do and take the full responsibility of all what we do. Our Price is always very competitive and we provide the lowest online price.

Email confirmation

You can book all tours and activities online. Once you place the order, you will get a confirmation to the email address you provide during the booking process. Please enter your correct email address.

Print your Itinerary

The email confirmation has a “Print Itinerary” button that enables you to print your itinerary or save it as a PDF in your device. If you do not receive an email confirmation, please write to us on [email protected] to get it back.

Invoice / Receipt

A receipt for your booking will be automatically e-mailed to you when you place your reservation with a “paid” sign.

Members only

Login and enjoy special discounts for members. You will get 5-10% from all the tours that we have listed on our website.

Cancellation & Refunds

We get it, plans change! In most cases, you can cancel your booking for a full refund up to 1 day before your activity. However, please check the “Terms and Conditions” section of your ticket for the detailed cancellation policy for your specific activity.


Public access sites contain information which is freely accessible, and may be viewed by any visitor. However, Beyond Escapes maintains a copyright interest in the contents of all of its websites. Information posted on public access sites may not be distributed or copied without obtaining permission from Beyond Escapes.

Customer information sites provide restricted access to sensitive and proprietary business information. Gaining access to some types of Web-enabled information will require customers to register to view, retrieve, or process data provided by Beyond Escapes. Parties so authorized may not divulge or transmit this information to other external parties without permission from Beyond Escapes. Failure to comply with this security policy is punishable through loss of access and possible legal action for damages.

User registration for secured access to a Beyond Escapes website may be required when:

A client wants to get members discount for the product that are available on the website.

Accessed data has been classified as "business-sensitive" and requires further authorization.

Except for authorized security investigations and data collection, no attempts will be made to identify individual users or their usage habits. Accumulated data logs will be scheduled for regular deletion in accordance with schedules set by Web administrators.

User ID and password policy:

Access to sensitive or proprietary business information on Beyond Escapes website is limited to customers, clients and vendors who have been determined to have an appropriate business reason for having access to such data. All registered Web customers who are granted security access will be identified by a user name (referred to as the User ID). All actions performed with a User ID will be the responsibility of the ID's registered owner.

Individuals who are granted password access to restricted information on Beyond Escapes website are prohibited from sharing those passwords with or divulging those passwords to any third parties. User will notify us immediately in the event a User ID or password is lost or stolen or if User believes that a non-authorized individual has discovered the User ID or password.

If you have any questions or comments regarding the Beyond Escapes Website Security Policy, please contact us at +94773629969.

Privacy Policy

At Beyond Escapes, we understand that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.

We have prepared this Privacy Policy to help you understand how Beyond Escapes collects, uses and seeks to safeguard the personal data you provide to us on our websites, mobile applications, via email, and through our service providers and distribution partners. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party distribution partners, suppliers and tour operators, and any third party operating any site to which our websites contain a link. By downloading, accessing or using our websites or content, or using a Beyond Escapes application ("Application") on a mobile phone, tablet or similar device ("Device"), or providing information to us in connection with our websites, mobile applications or other sites or services, you acknowledge that you have read and understood the terms and conditions of this Privacy Policy.

Cookie Policy

Cookies can be used to recognize you when you visit Beyond Escapes, remember your preferences, and give you a personalized experience that’s in line with your settings. Cookies also make your interactions with Beyond Escapes faster and more secure.

Product Disclaimers

This web site is maintained and administered by Beyond Escapes Private Limited, trading as Beyond Escapes. This disclaimer is relevant to tours published on Beyond Escapes’ digital assets, including this web site, other partner websites and mobile applications.

The user assumes all responsibility and risk for the use of this web site and the Internet generally. Under no circumstances, including negligence, shall anyone involved in creating or maintaining this web site be liable for any DIRECT, INDIRECT, INCIDENTAL, SPECIAL or CONSEQUENTIAL DAMAGES, or LOST PROFITS that result from the use or inability to use the web site and/or any other web sites which are linked to this site. Nor shall they be liable for any such damages including, but not limited to, reliance by a member or visitor on any information obtained via the web site; or that result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized access. Countries which do not allow some or all of the above limitations of liability, liability shall be limited to the greatest extent allowed by law.

Reference to any products, services, hypertext link to the third parties or other information by trade name, trademark, supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by us. Nor is an endorsement of us implied by such links. They are for convenience only, as an index in a public library.

Any information on this web site may include technical inaccuracies or typographical errors. Furthermore, the information may change from time to time without any notice.

Terms & Conditions

Within the scope of an inbound service, Beyond Escapes provide the visitors tourist services with this booking Platform. Beyond Escapes will also provide this booking Platform to certain cooperating partners (sub-agent/ distribution partner) for the booking of tourist services. The use of this Platform by sub-agents or distribution partner requires a separate contractual agreement and is not permitted without the prior written authorization of Beyond Escapes.